Shipping policy

Stübben Australia uses Australia post to ship standard Items. Please allow 10 business days for receipt of in stock goods.  

(If goods are on back order the buyer will be notified by email or phone. The buyer can wait for goods to arrive or request a refund in the interim). 

Larger items such as saddles will be sent by courier to be confirmed with the purchaser before dispatch.  Please read below for more details.

INTERNATIONAL CUSTOMERS

Stubben Australia can accept orders from customers in Australia only.

DELIVERY

The delivery charges of Stübben Australia include postage, handling and insurance for standard size parcels. A set postage and handling fee of $12 applies to each order. This fee covers the handling and postage of all products in one order, regardless of the amount of products; for example ranging from one item to ten items.

Stübben Australia reserves the right to quote delivery charges for non standard size parcels as well as any parcels above 3 kilo within Australia. 

Insurance is an option for the customer on non standard parcels and parcels above 3 kilo as Stübben Australia does not take responsibility for lost or damaged parcels by Australia Post or any other Courier

WHEN WILL MY PURCHASE ARRIVE?

Your order will normally take between 7 and 10 business days to arrive, we will telephone or email you to notify you of the expected date of delivery of your item if there is going to be a delay.
Items may be delivered to the supplied delivery address up until 5pm Monday – Friday.  We recommend a work delivery address for the recipient, as most people are not home during the day. If the recipient is not available, you may incur an additional fee for another delivery attempt. 

OUT OF STOCK PRODUCTS

Whilst we make every effort to maintain a current stock level on our web site, occasionally items can be ordered within a similar time span by separate people. If this does occur, the first order received shall be fulfilled and we will contact the second person and advise expected delivery schedule. Should this not suit, then the option to cancel the order is offered.  Please note that if a product is out of stock and needs to be ordered from Europe the wait time is 3-9 weeks. Please allow up to 12 weeks for custom made goods.

REDELIVERY - INCORRECT DELIVERY ADDRESS

It is the customer’s obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, postcode, advise incorrect or incomplete phone numbers, Stübben Australia is not obliged to re-send the order to the correct address at our expense. Redelivery to an address due to incorrect details or if the recipient is not home will incur additional costs to be borne by the customer. To avoid these costs, please carefully consider the delivery address you enter.

REDELIVERY – RECIPIENT IS NOT AT ADDRESS AT TIME OF DELIVERY

In the case that the recipient is not at the delivery address at the time that Australia Post arrives, a card will be left asking them to contact Australia Post. The recipient will need to contact Australia Post to organise an alternative delivery time or address.

DELIVERY DISCLAIMER

Please let us know if your delivery does not arrive within 10 days. At Stübben Australia we work conscientiously towards the best possible delivery service to our customers. We have chosen to align ourselves with Australia Post, however occasions may arise where, despite their best efforts, orders are delayed in the delivery process. We will always endeavour to work with our delivery partners to ensure prompt arrival of your gifts.